Best of Indian Products Marketplace Returns Policy

At Best of Indian Products Marketplace, our primary goal is to ensure your complete satisfaction with your purchase. We understand that sometimes, issues may arise that require returns, replacements, or refunds. To facilitate a smooth and hassle-free return process, please review our Returns Policy below:

1. Eligibility for Returns, Replacements, and Refunds

   - We accept returns, replacements, or refund requests within 7 days from the date of delivery.

   - Products eligible for return, replacement, or refund must be in their original condition, unused, and with all tags, labels, and packaging intact.

   - Certain products, such as books, Gift cards, Downloadable software products, Commercial or Heavy Products, Health and personal care items perishable items, personalized items, and items marked as non-returnable, may not be eligible for returns. Please check the product description for specific details.

2. Initiating a Return, Replacement, or Refund

   - To initiate a return, replacement, or refund request, please contact our customer support team within the stipulated 7-day period via email or our customer service hotline. Provide your order number and details of the issue.

   - Our customer support team will guide you through the process and provide you with the necessary instructions.

There are certain situations where only partial refunds are granted:

  • Product with obvious signs of use
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery

3. Return Process

   - Upon approval of your return request, you will be provided with a return authorization (RA) number.

   - Securely pack the product(s) in their original packaging along with all accessories and documentation, if applicable.

   - Clearly label the package with the provided RA number.

   - You are responsible for shipping the product(s) back to us, and the cost of return shipping will be your responsibility unless the return is due to a mistake on our part.

   - We recommend using a trackable and insured shipping method to ensure safe and timely delivery.

4. Inspection and Processing

   - Once we receive the returned product(s), our quality control team will inspect them to ensure they meet the eligibility criteria.

   - If the product(s) pass inspection, we will process your replacement or refund, depending on your preference.

   - Refunds will be issued to the original payment method used during the purchase.

5. Replacements and Refunds

   - If you request a replacement, we will ship the replacement product(s) to you as soon as possible, subject to availability.

   - If you request a refund, it will be processed within a reasonable timeframe, typically within 5-7 business days after the returned product(s) pass inspection.

   - Refund processing times may vary depending on your payment method and bank.

   - Financial charges of the payment gateway will be deducted.

6. Damaged or Defective Products

   - In the event that you receive a damaged or defective product, please contact us immediately, providing photos or videos as evidence if possible. We will expedite the replacement or refund process for such cases.

7. Cancellation

   - If you wish to cancel an order before it is shipped, please contact our customer support team as soon as possible. Once an order is shipped, it cannot be canceled, and you will need to follow the return process outlined above.

Please note that any product returned to us without prior authorization or not in compliance with this Returns Policy may not be accepted or may incur additional fees.

We value your trust in Best of Indian Products Marketplace and strive to provide you with the best shopping experience. If you have any questions or concerns about our Returns Policy, please don't hesitate to contact our customer support team for assistance. Your satisfaction is our priority.

8. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

This Returns Policy is subject to change without prior notice, and the updated version will be posted on our website.

Last Updated: 11 September, 2023

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